Terms and Conditions

These terms and conditions (the “Terms”) govern the rights and obligations between Be OFF.line s.r.o., Company ID 236 16 661, with its registered office at Mladoboleslavská 3321, 276 01 Mělník, Czech Republic, registered in the Commercial Register kept by the Municipal Court in Prague, file no. C 430208/MSPH (the “Provider”), and the person who orders participation in the Říjen jinak programme (the “Participant”).

Contact e-mail: veronika@off-line.cz. Address for service: Mladoboleslavská 3321, 276 01 Mělník. The Provider is not a VAT payer.

The contractual relationship is governed by the law of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code (the “Civil Code”), and, where the Participant is a consumer, also by Act No. 634/1992 Coll., on Consumer Protection.

A consumer is any individual who enters into a contract with the Provider outside the scope of their business activity. Provisions of these Terms that favour consumers do not apply to Participants who enter into the contract within the scope of their business activity.

The Terms form an integral part of the contract. Where the contract provides otherwise, the contract prevails over the Terms.

Říjen jinak is a guided online programme in the Czech language running from 1 to 31 October 2026 (the “Programme”).

The Programme includes in particular:

• the Starting Map self-reflection questionnaire and its evaluation,
• OFF.line Letters e-mails during October,
• printable materials (a tracker) and supporting resources,
• access to the members’ area for the period set out in article 5.6,
• the option to join the OFF.line community under article 10,
• one group hike and an open Closing Day (the “offline events”).

The exact composition, scope and dates of the individual parts of the Programme are set out on the Programme page as valid at the time of the order.

The Programme is educational and community-based in nature. It is not a health service within the meaning of Act No. 372/2011 Coll., on Health Services, it is not therapy, medical counselling or diagnosis, and it does not replace professional medical or psychological care.

The Starting Map serves solely for the Participant’s self-reflection. It is not a diagnostic or psychodiagnostic tool, it does not assess health, it does not determine any disorder or diagnosis, and its output is not an expert opinion. The output describes how often the situations the Participant reported occur.

The Programme does not guarantee any particular outcome. The outcome depends above all on how the Participant engages with it.

The presentation of the Programme on the website is not an offer within the meaning of Section 1732(2) of the Civil Code; it is an invitation to make an offer.

The Participant places an order by completing and submitting the registration form. Before submitting it, the Participant can review and change the details entered.

By submitting the order the Participant confirms that they have read these Terms, the description of the Programme and the information under Section 1820 of the Civil Code, and that they agree with them.

The contract is concluded when the Provider confirms receipt of the order to the e-mail address given by the Participant.

The contract is concluded in the Czech language and the Provider archives it electronically; it is not accessible to third parties.

The Participant acknowledges that the Provider is not obliged to enter into the contract, in particular with a person who has previously materially breached these Terms.

The ordering process includes agreeing to these Terms, which contain the notice on the right of withdrawal under article 7. The order cannot be completed without that agreement.

The Programme is open to persons over 18. A person under 18 may take part only with the consent of their legal guardian.

The price of the Programme is a one-off CZK 349 unless stated otherwise on the Programme page. The price is final; the Provider is not a VAT payer.

The price is paid by bank transfer on the basis of a request for payment sent by e-mail. It is due within 2 days of delivery of that request.

The obligation to pay is discharged when the amount is credited to the Provider’s account.

If the price is not paid by the due date, the Provider may withdraw from the contract. No payment obligation arises for the Participant as a result.

The Provider issues proof of payment electronically and sends it to the Participant’s e-mail address.

Discounts and discount codes cannot be combined unless expressly stated otherwise.

Once the price is paid, the Provider gives the Participant access to the Starting Map and to information about the Programme, as a rule within 24 hours of the payment being credited.

E-mails and other Programme content are made available gradually during October 2026 according to the schedule on the Programme page.

Content is delivered electronically. The Participant needs a working e-mail address and a device with an internet connection. Connection costs are borne by the Participant.

The Provider is not liable for non-delivery of content for reasons on the Participant’s side, in particular a mistyped e-mail address, a full mailbox or a message being filtered as spam. The Participant should also check the spam folder and report non-delivery to the contact e-mail.

E-mails and materials sent by e-mail remain in the Participant’s own mailbox. The Provider does not take them away or time-limit their use for personal purposes under article 9.

The Participant has access to the members’ area until 30 November 2026. After that date the members’ area may be closed. The Provider recommends downloading any materials the Participant wants to keep before that date.

The Provider may make partial changes to the content and schedule of the Programme, provided this does not change its substance or reduce its overall scope.

The Provider will inform the Participant of material changes by e-mail without undue delay.

If the Provider cancels the Programme as a whole, it will refund the full price paid within 14 days.

If the Participant cannot attend part of the Programme, no right to a discount or partial refund arises; this does not apply to the cases under articles 7 and 8.

The Provider is not liable for outages of third-party services (e-mail providers, social networks, payment gateways) that are beyond its control.

Where the Participant is a consumer, they have the right to withdraw from a distance contract within 14 days of the day the contract was concluded, without giving a reason and without any penalty (Section 1829 of the Civil Code).

The Provider does not rely on the exception under Section 1837(l) of the Civil Code and does not ask the Participant to waive the right of withdrawal. The Programme content is made available immediately after payment and the right to withdraw under paragraph 7.1 nevertheless remains for the whole 14-day period.

The period under paragraph 7.1 runs from the day the contract is concluded under article 3.4 — not from the day the content is made available, nor from the day the Programme starts.

The Participant may use the model withdrawal form annexed to these Terms, but is not obliged to. It is enough to send the withdrawal to the contact e-mail on the last day of the period.

If the Participant duly withdraws from the contract, the Provider will return all funds received within 14 days, by the same means it received them, unless agreed otherwise.

The Provider does not require the Participant to pay for content made available up to the moment of withdrawal. Withdrawal ends the Participant’s access to the members’ area and to further Programme content, and the Participant is not entitled to continue using the content provided so far.

The Provider is liable to the Participant for the digital content and the digital content service being free of defects when made available and throughout the period of provision, in accordance with Section 2389a et seq. of the Civil Code.

If the Participant reports a defect, they may request that it be remedied unless that is impossible or disproportionately costly. If the Provider fails to remedy the defect within a reasonable time or the defect recurs, the Participant may request a reasonable discount or withdraw from the contract. Withdrawal is not possible where the defect is insignificant.

The Participant reports a defect to the contact e-mail. The Provider will confirm receipt and handle the complaint without undue delay, no later than within 30 days, unless agreed otherwise.

It is not a defect if the Programme did not bring the Participant the subjective outcome they expected, nor the fact that the Participant did not engage with the Programme.

All Programme content — texts, the questionnaire, graphics, printable materials, e-mails and other materials — is a copyrighted work protected by Act No. 121/2000 Coll., the Copyright Act.

By paying the price the Participant obtains a non-exclusive, non-transferable licence to use the content solely for their own personal purposes, for the period under article 5.5.

The Participant may not reproduce, share, make available to third parties, publish the content or create derivative works from it, not even free of charge. The Participant must not share their access credentials.

A breach of paragraphs 9.2 and 9.3 is a material breach of contract. In such a case the Provider may end the Participant’s access to the Programme with no right to a refund and claim damages.

The Participant’s own notes, answers and photographs remain theirs. The Provider may use them only to the extent set out in article 11.

During the Programme the Provider will offer the Participant the option of joining the existing OFF.line community, in particular through WhatsApp. Joining is voluntary and free of charge.

The Provider does not set up a separate closed group for the Programme. Joining the community is not a separately priced part of the Programme and the Provider does not guarantee its particular form, scope or duration.

In the community the Participant behaves decently and respects others. It is not permitted to publish offensive, hateful or unlawful content, to promote one’s own products and services, to share Programme content outside the community or to publish other members’ messages outside it.

The community is not a place for professional help. Messages from other members are not medical or other professional advice.

In the event of a serious or repeated breach of the rules, the Provider may end the Participant’s access to the community. This does not affect the other parts of the Programme; no right to a refund arises.

The Provider processes the Participant’s personal data in accordance with Regulation (EU) 2016/679 (GDPR). Details are set out in the Privacy Policy.

Within the Programme the following are processed in particular: identification and contact details, payment details and answers from the Starting Map.

Answers from the Starting Map are processed in order to perform the contract (providing the Participant with their output) and — in aggregated and anonymised form — to improve the Programme. The questionnaire is designed so that it does not collect health data or other special categories of personal data under Article 9 GDPR.

The Participant’s free-text answers are not published. The Provider may use them for content creation only in anonymised form and only where the Participant cannot be identified from them; this use can be refused at any time by a message to the contact e-mail.

The Provider does not collect screen-time data or any other data from Participants’ devices. If the Participant tracks such data as part of the Programme, it stays with them alone.

Photographs and recordings from offline events may be taken and used to promote the Provider; the Participant may say on the spot or in advance that they do not wish this, and the Provider will respect that.

Taking part in the hike, the Closing Day and other offline events is voluntary.

The Participant takes part in offline events at their own risk. They assess their own health and physical readiness against the difficulty stated in the event description and follow the organiser’s instructions.

The Provider does not arrange insurance for Participants. The Provider recommends having your own accident insurance.

The Participant is liable for damage they cause to the Provider or to third parties.

The Provider may cancel or reschedule an offline event, in particular because of the weather, an insufficient number of registrations or other operational reasons. It will give notice of the change without undue delay; no right to a partial refund or to compensation for costs incurred in connection with the event arises for the Participant.

Travel to the venue is not part of the Programme and is paid for by the Participant.

A person under 18 may attend an offline event only when accompanied by their legal guardian.

The Participant acknowledges that the Programme is general educational content, is not tailored to their individual situation and does not take their health into account.

The Provider is not liable for decisions the Participant makes on the basis of the Programme, nor for their consequences.

If the Participant is dealing with physical or mental health difficulties, they should turn to an appropriate professional. The Programme does not replace such care and is not part of it.

The Provider does not limit its liability for harm caused intentionally or by gross negligence, nor for harm to a person’s natural rights.

The parties will first try to resolve any dispute by agreement; the Participant may send a complaint to the Provider’s contact e-mail.

The body competent for the out-of-court resolution of consumer disputes arising from this contract is the Czech Trade Inspection Authority, with its registered office at Gorazdova 1969/24, 120 00 Prague 2, website www.coi.cz. A consumer may file a proposal no later than 1 year from the day they first exercised their right with the Provider. The proceedings are free of charge for consumers.

The Participant may also turn to the European Consumer Centre Czech Republic, based at the address of the Czech Trade Inspection Authority, website www.evropskyspotrebitel.cz, which is the contact point for cross-border disputes.

Supervision of compliance with obligations under the Consumer Protection Act is carried out by the Czech Trade Inspection Authority.

If any provision of the Terms is invalid or ineffective, it will be replaced by a provision whose meaning comes as close as possible to the invalid one. The remaining provisions stay in force.

The Provider may amend or supplement the Terms. Contracts already concluded are governed by the version of the Terms effective on the day the order was submitted.

Written communication also means communication by e-mail to the addresses given in article 1.2 and in the order.

These Terms take effect on 14 September 2026.